Privacy Policy

Privacy Policy

At Himalaya Wellness Poland Sp. z o o, we respect every individual's right to privacy. Our relationship with you is our most valuable asset and the foundation of our name and reputation.

Collection and Use of Information

This privacy notice (Privacy Policy) covers the information we collect when you use our website, our Himalaya Store mobile application and our exclusive Himalaya brand stores. When collecting this information, we act as a data controller and are required by law to provide information about us, why and how we use your data, and your rights in relation to it. We do not share your personal data with third parties except for the reasons set out in this Privacy Policy.

Who are we?

We are Himalaya Wellness Poland Sp. z o o.

Aleje Jerozolimskie 81,
02-001 Warszawa,
Poland

REGON: 380834475
NIP: 7010833484

You can contact us by post at the address above or by email at contactus@himalayawellness.com.

How we use your information

• What information do we collect?
• Why do we collect this information?
• When you use our website?
• How long do we keep your information?
• When you make an enquiry through our website?
• When you sign up to receive our newsletter?
• When you submit a review about us?
• When you take part in our feedback survey?
• Your rights as a data subject
• Your right to complain
• When does this Privacy Policy apply?
• Updates to this Privacy Policy

What information do we collect?

We collect information about you on our website, in mobile applications, at exclusive branded outlets and through our customer service centres. Some of this information does not identify you personally but tells us how you use our services and interact with us. We use it to improve our services and make them more useful to you. The information we collect about you, your spouse or your children includes some or all of the following:

• Name, including title;
• Address;
• Country;
• Telephone number;
• Email address;
• Gender
• Date of birth
• Anniversary date
• Your IP address
• Order details;
• Enquiry
• I need help with (Subject)
• Comments

Why do we collect this information?

• Name, including title
  To create a username, provide a personalised experience when answering questions, and enable us and our shipping partner to generate an invoice and shipping details
• Address
  Required for us and our shipping partner to generate an invoice and shipping details, including postcode, city and country
  . These details will be printed on shipping labels to facilitate delivery.
• Country
  We need your country to respond more effectively and better understand your health enquiry
• Telephone number
  Required to identify you as a loyalty programme member and enable us and our shipping partner to generate an invoice and shipping details. We may use your telephone number to contact you about your purchase.
• Email address
  Your email address is required to answer your question, contact you if we need more details, provide a solution to your enquiry and send order-related updates. If you subscribe, you may choose to receive offers and promotional emails.
• Date of birth
  We need your date of birth to offer discounts and special offers. It may be used for analytics to understand age groups and present relevant offers
• Anniversary Date
  We need your anniversary date to offer anniversary discounts and special offers.
• Gender
  We need gender information for analytics so that we can present relevant offers.
• IP address
  We record the IP address to demonstrate that the correct tax has been applied to a sale, as required by law. It is retained for security purposes to help trace individuals in the event of any interference with our website or system.
• Order details
  To create an order record, fulfil orders and analyse our sales in each area
• Enquiry
  Please provide a brief description of the health enquiry you wish to ask our experts. Our experts will not be able to help find the desired solution if this field is incomplete or empty.
• I need help with (Subject)
  Required to direct questions to the appropriate team to provide prompt solutions.
• Comment
  Provide further details about your enquiry or question to help us better understand the situation

When you use our website?

When you use our website to browse our products and services and view the information we provide, cookies are used by us and third parties to enable the website to function, collect useful information about visitors and improve your experience.

Some cookies we use are strictly necessary for our website to function, and we do not ask for consent to place them on your computer.

However, for cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. In addition to the cookies we use, various third parties also place cookies on your computer, likewise with your consent.

How long do we keep your information?

Your personal data is not intended to be kept in an identifiable form for longer than the period provided for by law. If we have a relationship with you, we keep your personal data for 2 years after that relationship ends. We retain your personal data for this period only to establish, bring or defend legal claims as a mandatory legal requirement.

The only exceptions to these periods are where the law requires us to keep your personal data for longer or delete it earlier; where you have made a complaint or raised a concern about a product or service we offer, in which case we keep your data for 2 years from the date of that complaint or enquiry; or

Where you exercise your right to have information erased, where applicable, and we do not need to retain it for any reason permitted or required by law.

When you make an enquiry through our website?

When you make an enquiry through our website, we ask for your name, contact telephone number and email address.

We use this information to respond to your enquiry, including providing any requested information about our products and services. We may also email you several times after your enquiry to follow up on your interest and ensure we have answered satisfactorily. We do this on the basis of our legitimate interest in providing accurate information before a sale.

We do not use the information you provide to make any automated decisions that could affect you.

What types of electronic services are provided, and what is their scope?

When users sign up for our free newsletter, the email address received is added to our mailing list and used for marketing communication. Recipients receive emails about the latest offers, new products and order fulfilment reminders.

When you sign up to receive our newsletter?

When you sign up for our newsletter, we ask for your name and email address.

We ask for your consent to use your name and email address to send our newsletter, which contains information about our products and other information we think may interest you.

You can withdraw your consent at any time, and we will stop sending you the newsletter.

Your name and email address are shared with another email system, Klaviyo, https://www.klaviyo.com/.

We do not use the information you provide to make any automated decisions that could affect you.

We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw consent, we mark your data so it is not used and delete it after two years.

When you submit a review about us?

When you submit a review about us, we record your name, email address and IP (Internet Protocol) address, which is your computer's address on the Internet.

We use this information to provide potential customers with verified, independent reviews of our products and services. Your name and the content of your review, but not your email or IP address, may be displayed publicly on our website. We do this on the basis of our legitimate interest in marketing our products and services.

We do not use the information you provide to make any automated decisions that could affect you.

Your personal data is kept for as long as we market the product or services reviewed, after which it is deleted. You can ask us to remove your review at any time.

When you take part in our feedback survey?

When you take part in our survey, we record your name, email address, organisation name, job title and answers to questions about your views on and use of our products and services.

We use this information to develop and improve our products, services and customer relationships. We do this on the basis of our legitimate interest in marketing our products and services.

We do not use the information you provide to make any automated decisions that could affect you.

Your personal data is kept for two years or for as long as we market the product or services reviewed, whichever is shorter. You can ask us at any time to remove the review based on your feedback from our website.

Your rights as a data subject

By law, you can ask us what information we hold about you and, if it is inaccurate, ask us to correct it. If we have asked for your consent to process your personal data, you can withdraw that consent at any time.

If we process your personal data for consent or performance of a contract, you can ask us to provide a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we process your personal data for consent or legitimate interests, you can request its erasure.

You have the right to ask us to stop using your information for a period if you believe we are not doing so lawfully.

Finally, in certain circumstances, you can ask us not to make decisions affecting you through automated processing or profiling. To submit a request about your personal data by email, post or telephone, please use the contact details in the Who are we section above.

Your right to complain

If you have a complaint about our use of your data, we would prefer you to contact us directly first so we can address it.

If you have a specific data protection concern or complaint, you can contact our privacy team at privacy.team@himalayawellness.com.

Aleje Jerozolimskie 81,
02-001 Warszawa,
Poland

If you have any questions about personal data processing, please contact contactus@himalayawellness.com.

When does this Privacy Policy apply?

This Privacy Policy applies to all services offered by Himalaya Wellness Poland Sp. z o o through its websites, including www.himalayawellness.pl, the Himalaya Store mobile application or exclusive Himalaya brand outlets. It does not cover services offered by other companies or individuals, including products or websites that may display Himalaya products to you while you browse for our official website.

Updates to this Privacy Policy

We regularly review and update this Privacy Policy as necessary, from time to time and as our services and use of personal data develop. If we wish to use your personal data in a way not previously identified, we will contact you to provide information and, where necessary, request your consent.

Version 1.5, dated 06/03/2025.

We will update this document's version number and date each time it is changed.