Privacy policy

Privacy policy

At Himalaya Wellness Poland sp. z o. o., we respect everyone’s right to privacy. Our relationship with you is our most valuable asset and forms the foundation of our name and reputation.

Collection and use of information

This privacy policy notice ("Privacy Policy") describes the information we collect when you use our website, our Himalaya Store mobile application and our exclusive Himalaya brand stores. When collecting this information, we act as a data controller and are required by law to provide you with information about us, why and how we use your data, and the rights you have in relation to it. Please note that we do not share your personal data with third parties in any way other than for the reasons set out in this Privacy Policy.

Who are we?

We are Himalaya Wellness Poland sp. z o. o.

Aleje Jerozolimskie 81,
02-001 Warszawa,
Poland

REGON: 380834475
NIP: 7010833484

You can contact us by post at the address above or by email at contactus@himalayawellness.com.

How we use your information

• What information do we collect?
• Why do we collect this information?
• When you use our website
• How long do we keep your information?
• When you submit an enquiry through our website
• When you subscribe to our newsletter
• When you submit a review about us
• When you take part in our feedback survey
• Your rights as a data subject
• Your right to complain
• When does this Privacy Policy apply?
• Updates to this Privacy Policy

What information do we collect?

We collect information about you on our website, in mobile applications, in exclusive branded retail outlets and in our customer service centres. Some of this information does not identify you personally, but tells us how you use our services and interact with us (we use this information to improve our services and make them more useful to you). The information we collect about you, your spouse or your children includes some or all of the following:

• Name (including title);
• Address;
• Country;
• Telephone number;
• Email address;
• Gender
• Date of birth
• Anniversary date
• Your IP address
• Order details;
• Enquiry
• I need help with (Subject)
• Comments

Why do we collect this information?

• Name (including title)
  To create a username / required to provide a personalised experience when answering questions / required for us and our shipping partner to generate an invoice and shipping details
• Address
  Required for us and our shipping partner to generate an invoice and shipping details, including postcode, city, country and other details.
  These details will be printed on shipping labels to facilitate delivery.
• Country
  We need to know your country so that we can respond to you more effectively and better analyse your health-related enquiry
• Telephone number
  Required to identify you as a loyalty programme participant and for us and our shipping partner to generate an invoice and shipping details / we may use your telephone number to contact you about your purchase.
• Email address
  Your email address is required to answer your question, contact you if we need more details about it, get back to you with a response to your enquiry, and send you order-related updates. If you subscribe, you can choose to receive offers and promotional emails.
• Date of birth
  We require your date of birth so that we can offer discounts and special offers. It may be used for analytical purposes to understand age and present suitable offers
• Anniversary Date
  We require your anniversary date so that we can offer anniversary discounts and special offers.
• Gender
  For analytical purposes, we need gender information so that we can present suitable offers.
• IP address
  We record the IP address to demonstrate that the correct tax has been applied to the sale, as required by law. It must be retained for security purposes to help us trace any person in the event of any interference with our website/system.
• Order details
  To create an order record, fulfil orders and analyse our sales in each area
• Enquiry
  Please write a brief description of the health-related enquiry you would like to put to our experts. Our experts will not be able to help you find the solution you need if this field is incomplete or empty.
• I need help with (Subject)
  Required to direct questions to the appropriate team to provide prompt solutions.
• Comment
  Provide further details about your enquiry/question to help us understand the situation

When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and third parties to enable the website to function, collect useful information about visitors and improve your experience.

Some of the cookies we use are strictly necessary for our website to function, and we do not ask for your consent to place them on your computer.

However, for cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. In addition to the cookies we use, various third parties also place cookies on your computer, also with your consent.

How long do we keep your information?

We do not intend to keep your personal data in a form that allows you to be identified for longer than the period specified in the applicable provision. If we have a relationship with you, we keep your personal data for 2 years from the date our relationship ends. We retain your personal data for this period only to establish, bring or defend legal claims as a mandatory legal requirement.

The only exceptions to the periods mentioned above are where the law requires us to keep your personal data for longer or to delete it sooner; where you have raised a complaint or concern about a product or service we offer, in which case we retain your data for 2 years from the date of that complaint or enquiry; or

where you exercise your right to have the information erased (where applicable), and we do not need to retain it for any reason permitted or required by law.

When you submit an enquiry through our website

When you submit an enquiry through our website, we ask you to provide your name, contact telephone number and email address.

We use this information to respond to your enquiry, including providing any information you request about our products and services. We may also email you several times after receiving your enquiry to follow up on your interest and make sure we have answered it satisfactorily. We do this on the basis of our legitimate interest in providing accurate information before a sale.

We do not use the information you provide to make any automated decisions that could affect you.

What are the types and scope of services provided electronically?

When users subscribe to our free newsletter, the email address provided is added to our mailing list and used for marketing communications. The recipient receives emails about the latest offers, new products and reminders about completing orders.

When you subscribe to our newsletter

When you subscribe to our newsletter, we ask for your name and email address.

We will ask for your consent to use your name and email address to send you our newsletter, which contains information about our products and other information we think may interest you.

You can withdraw your consent at any time, and we will stop sending you the newsletter.

Your name and email address are shared with another email system (Klaviyo, https://www.klaviyo.com/).

We do not use the information you provide to make any automated decisions that could affect you.

We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your data so that it is not used and delete it after two years.

When you submit a review about us

When you submit a review about us, we record your name, email address and IP (Internet Protocol) address, which is the address of your computer on the Internet.

We use this information to provide potential customers with verified, independent reviews of our products and services. Your name and the content of your review (but not your email address or IP address) may be displayed publicly on our website. We do this on the basis of our legitimate interest in marketing our products and services.

We do not use the information you provide to make any automated decisions that could affect you.

Your personal data is kept for as long as we market the product or services to which the review relates, after which it is deleted. You may ask us to remove your review at any time.

When you take part in our feedback survey

When you take part in our survey, we record your name, email address, organisation name, job title and your answers to the questions we ask about your opinion of our products and services and your use of them.

We use this information to develop and improve our products and services and our relationships with customers. We do this on the basis of our legitimate interest in marketing our products and services.

We do not use the information you provide to make any automated decisions that could affect you.

Your personal data is kept for two years or for as long as we market the product or services to which the review relates, whichever is shorter. You may ask us at any time to remove the review based on your feedback from our website.

Your rights as a data subject

By law, you can ask us what information we hold about you and, if it is inaccurate, you can ask us to correct it. If we have asked for your consent to process your personal data, you can withdraw that consent at any time.

If we process your personal data on the basis of consent or to perform a contract, you can ask us to provide a copy of the information in a machine-readable format so that you can pass it to another provider.

If we process your personal data on the basis of consent or a legitimate interest, you can request its erasure.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances, you can ask us not to make decisions affecting you through automated processing or profiling. To submit a request concerning your personal data by email, post or telephone, please use the contact details provided above in the "Who are we?" section of this policy.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly first so that we can address your complaint.

If you have a specific concern or complaint about the protection of personal data, you can contact our privacy team at privacy.team@himalayawellness.com.

Aleje Jerozolimskie 81,
02-001 Warszawa,
Poland

If you have any questions about the processing of personal data, please contact contactus@himalayawellness.com.

When does this Privacy Policy apply?

This Privacy Policy applies to all services offered by Himalaya Wellness Poland Sp. z o o through its websites, including www.himalayawellness.pl, through the Himalaya Store mobile application or an exclusive Himalaya branded retail outlet. It does not cover services offered by other companies or individuals, including products or websites that may display Himalaya products to you while you browse for our official website.

Updates to this Privacy Policy

We regularly review and, where necessary, update this Privacy Policy from time to time, and as our services and use of personal data develop. If we wish to use your personal data in a way we have not previously identified, we will contact you to provide information about this and, where necessary, ask for your consent.

Version 1.5, date: 06/03/2025.

We will update the version number and date of this document whenever it is changed.